Out of allowance limits

What's an out of allowance limit?

An 'out of allowance limit' sets how much you can spend once you've gone outside of your monthly plan allowance (sometimes this is called 'billed usage').

We set your out of allowance limit to £50 by default. This helps prevent anyone running up big bills on your account if your phone's lost or stolen. The £50 limit resets every month, just like your allowance.

Once you've gone over £50 we'll send you a text to let you know. You'll probably also notice that some services aren't working.

Even though we put a limit on your spend, we recommend you don't use this as a way to cap your bill. This is because it can take a while for what you use to appear on our systems. You could think you were under the £50 limit but, in fact, be over.

The best way to track how much you've used is to register for My Account where you can view your allowance and usage online.

What happens if I go over my out of allowance limit?

Because the out of allowance limit is designed to protect your account from someone using your phone fraudulently, once you hit £50 of billed usage we'll restrict your services.

This means you won't be able to send texts, use data, or make outbound calls apart from to the emergency services. You'll still be able to receive inbound calls and texts.

Once you've gone over your limit, we may divert any outbound call you make to our Help Team so they can help get your services up and running again.

To remove the restriction on your services, all you need to do is make a payment that brings you below the £50 out of allowance limit and you can carry on using your phone as usual.

What if I want to increase my out of allowance limit?

If you think you're likely to spend more than the default £50 limit, just contact us and let us know you'd like to increase it.

This shouldn't be a problem as long as your payments are up to date and you've had no late payments in the past three months. Just be aware we'll need to run a credit check and may ask for a deposit.