Change your number

How to change your phone number

If you’re being harassed with unwanted phone calls and have made a police report, we can change your phone number free of charge. Simply contact our Help Team by phone or Webchat to let us know. We might ask for a case number from the police report you’ve made previously before we change your number. The change is usually immediate, but sometimes it can take up to 24 hours to take effect.

Please note, if you ask to change your phone number regularly, we reserve the right to charge a fee of £30 with each change.