A credit check is the best way that we can confirm your identity and financial history before you become a contract customer with us.

It requires you to give us some information that we can use to check you're credit-worthy, usually by going through a 3rd party credit agency who specialises in credit checks, such as Experian.

We use a credit agency to do your credit check. Using information including your name, address, date of birth and bank details, they research electoral rolls and some court records (they’ll check for bankruptcies but not criminal convictions). They also check your bank and credit history.

Once the credit agency have completed their checks, we'll either accept or turn down your application to become a Talkmobile contract customer based on your credit score or other criteria, such as bankruptcy. Your credit record might also affect which phone contract we're able to offer you.