Fair Use Policy (before Feb'15)



Pay Monthly

Unlimited Texts

Some Pay Monthly contract and SIMple texter tariffs include "Unlimited" UK Texts. Only texts sent to standard UK mobile numbers whilst in the UK are included in the "Unlimited" allowance. Texts to premium rate and international numbers are excluded from the allowance, as are texts to UK numbers made when roaming abroard. The "Unlimited" UK Texts offer is subject to a fair use policy of 3000 texts per monthly bill cycle If you are sending an unusual number of texts in excess of the monthly allowance and what we believe is a fair use of our services you may be sent a text from Talkmobile to advise that charges for texts sent (if the fair usage policy is exceeded) may be chargeable.

Unlimited Calls

Where a tariff includes "Unlimited" calls, only calls made to standard UK mobile and landline numbers whilst in the UK are included in the "unlimited allowance". Calls to premium rate numbers are excluded from the allowance, as are calls to UK numbers made when roaming abroard. The "Unlimited" call allowance is subject to a fair use policy of 3000 minutes per monthly bill cycle. The "unlimited" call allowance is subject to a maximum individual call length of 60 minutes. For calls exceeding 60 minutes standard call rates will apply.

Unlimited Internet (included in tariff allowance)

Some Pay Monthly contracts include "Unlimited" data access as part of the tariff allowance. There is no limit on mobile internet usage on contracts which include "Unlimited" data access. However if we feel that your data usage is so excessive that other customers are detrimentally affected and/or we are concerned about fraud, we may introduce a fair use policy. If we publish a policy we will let you know. Any such policy may change from time to time, including where we introduce new Services which may require certain rules to ensure such new Services can be enjoyed by our customers. If, once we have implemented such a policy, your use of the Service is excessive, is causing problems for other users and you continue to use the Service excessively we may suspend all or some of the Services.

Mobile Internet Data (included in tariff allowance)

Some Pay Monthly contract and SIMple tariffs include inclusive Mobile Internet Data as part of the tariff allowance. Mobile Internet Data is subject to a limit of 500MB or 1GB as stated on your plan per monthly billing cycle, and then subject to a charge of 10p per MB thereafter.

Daily Mobile Internet

Where "Unlimited" mobile internet is NOT included as part of Pay monthly contract, SIMple and Pay As You Go tariffs, customers can use Daily mobile internet for a maximum daily charge of 26p "Unlimited" mobile internet is subject to a fair usage policy of 25MB per day, and then subject to a charge of 10p per MB thereafter. You may be notified by a text message when you are approaching the fair use policy threshold and advised that charging will apply if this threshold is exceeded.

Pay As You Go

Unlimited Texts

There is a 3000 fair usage policy over 30 days. For shorter reward periods, a pro-rated fair usage policy will apply which is equivalent to 100 texts per day. Therefore a customer who receives the 7 day unlimited text reward will be subject to a 700 text Fair Use Policy.

Unlimited Mobile Internet

Unlimited mobile internet is subject to a fair usage policy of 25MB per day, and then subject to a charge of 10p per MB thereafter. You may be notified by text message when you are approaching the fair use policy threshold and advised that charging will apply if this threshold is exceeded.

Rewards Expiry - The FREE UK Text rewards expire on date only. Therefore if a customer exceeds their Fair Use Policy during the reward period, they will not receive another FREE UK text rewards until the original reward period has expired.