Replace a SIM

Why you might need a new or replacement SIM

The time you’re most likely to need to swap an old SIM for a SIM is when you’ve changed your phone and your new phone takes a different SIM size.

You may also need to replace your SIM if it gets damaged or has stopped working.

How to order a SIM

If you need a replacement SIM just call us on 5888 from a Talkmobile phone, or on 0333 304 8064 (charges apply) from any other phone.

We’ll send a new SIM out to you straight away.

Changing your SIM

Once you’ve safely backed up your contacts you can replace your old SIM with your new one. If you need help replacing your SIM, take a look at Introducing your SIM.

Once you've replaced your SIM, you'll need to activate it. To activiate your SIM, chat to us online over Webchat or just call us on 5888 if you’ve got another working Talkmobile phone, or on 0333 304 8064 from any other phone (charges apply). Please note that you won't be able to make any calls from your phone with the newly inserted Talkmobile SIM until it's been activated.

Activation can take up to 24 hours, but it usually doesn’t take more than 1 or 2 hours.

For more information about activating your SIM, take a look at the section on Activating a SIM.

Making sure your stuff is safe

What we mean by backing up

Before you replace your old SIM with the new one, make sure you’ve saved any information from your old SIM first, like your contacts.

If your old SIM is still working, the easiest way to do this is to back your contacts up to the cloud or to your computer.

Backing up to the cloud

The cloud is a secure storage place for your stuff that is held separately to your phone.

Backing up your information up to the cloud means you can get to your contacts from any phone, tablet or laptop as long as you’re connected to the internet.

Backing up to your computer

Backing up your information to your computer, means that you'll be able to access your contacts or information from your computer, no matter whether you're offline or online.

What if my SIM's stopped working?

Unfortunately, if your old SIM’s stopped working, you’ll have lost your contacts unless they were stored on the phone itself.

If they’re stored on your phone they’ll still be there after you’ve put your new SIM in. You don’t need to do anything.

To be on the safe side, we recommend backing-up your contacts, music, photos and other stuff to the cloud regularly. That way you won’t lose anything if something happens to your phone or SIM.

To find out how to backup your contacts, see the section below.

Back up contacts, photos and videos

How to back up your contacts, photos and videos

If you'd like to back up your contacts, photos and videos, you can connect your phone to your computer using the charging (USB) cable. A window should appear on your computer showing your phone as a removable storage device or it can be found under ‘My Computer’. You can then open the folder and drag and drop the files you want from your phone to your computer.

Back up on an iPhone

Back up contacts, photos and more on an iPhone by connecting your phone to your computer using the USB cable and syncing with iTunes. Visit the Apple support page for instructions on how to sync your iPhone with iTunes.

You can also back up contacts and photos on your iPhone by storing them to your iCloud account. You should already have created an iCloud account when you set up your phone, as this is needed to use the App Store. Make sure you use your own account and not a shared one otherwise this could overwrite previous backups.

• Go to Settings
• Select iCloud
• Make sure you are signed in to your iCloud account with your Apple ID
• Switch on the folders you would like to back up

Back up on an Android phone or Blackberry

You can back up contacts, photos and videos on your Android phone or BlackBerry by storing them to your Google account. You should already have created a Google account when you set up your phone, as this is needed to use the Play Store. Make sure you use your own account and not a shared one otherwise this could overwrite previous backups.

To back up your contacts:

• Go to Settings
• Select Backup and reset
• Switch on Back up my data
• Choose your Gmail address as your Backup account

To back up your photos:

• Open the Google Photos app
• Tap the Menu icon (usually three lines or dots)
• Select Settings
• Select Backup & sync
• Switch on and adjust the settings if necessary

If you have a Samsung phone

If you have a Samsung phone, you can back up your data to your Google account, but you can also use Samsung Kies. This is similar to iTunes, and lets you see content on your phone on your computer. Download Samsung Kies and watch the tutorial to back up your Samsung phone.

Back up on a Windows phone

You can back up contacts on your Windows phone by storing them to your Microsoft account. You should already have created a Microsoft account when you set up your phone. Make sure you use your own account and not a shared one otherwise this could overwrite previous backups. All you need to do is sign in and your contacts will automatically sync. Take a look at this straightforward Windows guide for more information.

To back up your photos and videos on your Windows phone, you can automatically save them to Microsoft OneDrive. Follow the instructions below or visit the Windows guide for more information.

• Open the Photos app
• Tap the More icon (usually three lines or dots) then tap Settings
• Under Auto-upload, tap OneDrive
• Under Photos or Videos, tap Good quality for lower resolution or Best quality for full resolution

Back up on a BlackBerry

To back up your contacts on a BlackBerry, you can either use Google, as described in the steps above, or you can back up your contacts through your computer by downloading BlackBerry Desktop Software.

After you've downloaded BlackBerry Desktop Software, follow this step-by-step guide to show you how to back up your contacts to your computer.