Transfer your old number

Transfer your old phone number to use with your Talkmobile phone

It’s easy to transfer your phone number to Talkmobile.

First, call your old mobile phone company to get your porting authorisation code (PAC). Just ask for your PAC code and they'll read out a code which is usually 9 characters long. You'll need to write this down so that you can tell us the code.

Then once you have your PAC, contact us on 0333 304 8064 (charges apply) or on 5888 free from another Talkmobile phone to let us know you’d like to move your number across. We’ll use your PAC to verify the number is yours, and then we’ll transfer your number over to Talkmobile within 48 hours.

What is a PAC code?

PAC stands for 'Porting Authorisation Code' and lets you move your number from your old phone company to your new phone company.

Your PAC should be given to you straight away over the phone when you ask for it, or within two hours by text message.

Once you have your PAC it lasts for 30 days. Please try to give it to us before the 30 days runs out, otherwise you'll need to ask your old company for a new one.

Some mobile phone companies charge you for a PAC code (although we don't).