Privacy Policy


Our privacy policy explains how we collect, use, share and protect your personal information. If we update this policy, we'll post any changes on our website so that you'll always know how your personal information is being used or shared. 1. How we're collecting your personal information a. We collect your personal information when you: buy a product or service from us (including buying products online, over the phone and in a retail store or other retail outlet); register for a specific product or service (such as registering your name and address details for a pay-as-you-go phone or setting up an email account with us); subscribe to newsletters, alerts or other services from us; ask us for more information about a product or service or contact us with a question or complaint; respond to a competition, prize draw or survey; use our network and other Talk Mobile products or services; or visit or browse our website. b. We may also collect information about you from other organisations if this is appropriate, including fraud-prevention agencies, business directories and credit-reference agencies. c. We may use cookies (small text files stored in your browser) and other techniques, such as web beacons (small, clear picture files used to follow your movements on our website), to collect information about how you use our websites, and web-related products and services. This allows us to customise our website for you so that it is relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so that we can recognise you if you visit our website again. (See Section 3 on 'Using your personal information' for more details on how we use information we collect using these cookies.) You can choose to refuse cookies or you can set your browser to let you know each time that a website tries to set a cookie. For more information about cookies (including information on how to turn them off) please visit