When does my plan change?

Your plan will change on the 19th September.  That means your new allowances will come into effect from that day.  If you’ve already used up your bundle you will get new allowance to use.

From the 19th September your My Account won’t show the change in your allowances section, don’t worry from your next bill date; it will be working as normal.

My September phone bill looks a bit odd?

As you’re changing plans part way through the month, we’ll need to:

  • refund your old plan costs for the remaining period
  • add the new plan for the remainder of the month
  • charge you for the upcoming month

For example, if you were mid-way through the month when the change occurred it would state:

This month’s account charges

£10 24 months -£5.00
MyPlanMedium £5.00
MyPlanMedium £10.00

Get in touch

If you want to change plans or have any questions, please don’t hesitate to get in touch with either our online webchat team or by calling 5888.