Network improvements

What's happening?

We're making a couple of network changes that will affect some 3G handsets.

Who will be affected and how?

Some very old phones do not support this network update and will experience limited or no access to the internet. Don't panic though! Calls and texts will still work as normal. If you own one of the listed handsets, then you will be affected as a result of these service works.

What should I do now?

Our dedicated team of advisors are available to discuss and help you find the best solution for you.

You can contact us:

From your Talkmobile phone on: 5888 (calls are free)

From another phone: 0333 304 8064

From abroad on: +44 333 304 8064

Our teams are available over the phone:
Monday - Friday: 8am - 7pm.



Incompatible handsets

Apple iPad, iPhone 3G, iPhone 3GS
HTC S730, TyTn II
Huawei E173, E173Cs-1, E220, E270, E272, E618, E620, E660A, E870, E960, U8100, V725, V725i
LG KF750 Secret, KU990i, U8110, U8120, U8330, U8360, U880
Motorola E770v, MOTORAZR V3xx, MOTORIZR Z8, Q9, RAZR V3x, V975, V980
Nokia 5610 XpressMusic, 6110 Navigator, 6120 Classic, 6120 Internet, 6120ci, 6151, 6233, 6234, 6280, 6288, 6500 Classic, 6500 Slide, 6630, 6680, 7390, 7600, 8800
NovaTel Expedite EU870D, Merlin U740
Option GlobeSurfer iCON, Globetrotter 3G, GlobeTrotter Express HSUPA
E, GlobeTrotter Fusion, Globetrotter Fusion QUAD, Globetrotter Fusion+, Globetrotter GTMax, GTM351E, GTM353W, GTM378EL
Palm Treo 750, Treo Pro
Samsung C6625, F480, F480i, F480L, F480T, F480V, F490, F490V,G800, i450v, i520v, i550, i5503, i5503T, i5508, i550w, i560v, i600, i640V, i900L, i900V, L760, L760V, L810V, M8800C, PIXON (M8800), U700, U700V, U900V, Z100, Z105, Z105M, Z107, Z107V, Z140V, Z300, Z300H, Z300M, Z320i, Z400, Z400V, Z500, Z500V, Z540, Z540V, Z720M, Z720V, ZV10, ZV30, ZV40
Sharp 703SH, 770SH
Sierra Wireless Aircard 850, Aircard 865, Aircard 875U, AirCard 880, AirCard 881, MC8775, MC8775V, MINICARD 8755V
Sony Xperia
Sony Xperia Tipo, Xperia Tipo Dual
Sony Ericsson
Sony Ericsson C510, C510a, C702, C702c, C902, C902c, G502, G502c, K530i, K600i, K608i, K610i, K610im, K770i, K800i, K810i, K850i, M600i, P1i, P990i, T650i, V600i, V800, W595, W595a, W660i, W850i, W880i, W890i, W900i, W910i, W950i, W960i, W980, Z1010, Z610I
ZTE MF636, MF636+