Privacy Policy (after Feb'15)


Our privacy policy explains how we collect, use, share and protect your personal information. If we update this policy, we'll post any changes on our website so that you'll always know how your personal information is being used or shared.

1. How we're collecting your personal information

a. We collect your personal information when you:

b. We may also collect information about you from other organisations if this is appropriate, including fraud prevention agencies, business directories and credit reference agencies. We may also collect information about you from other companies, our business, or joint venture partners.

c. We may also use cookies (small text files stored in your browser) and other techniques, such as web beacons (small, clear picture files used to follow your movements on our website). These collect information that tells us how you use our websites, and web related products and services. This allows us to customise our website for you so that it is relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so that we can recognise you if you visit our website again. (See Section 3 on 'Using your personal information' for more details on how we use information we collect using these cookies.)

You can choose to refuse cookies or you can set your browser to let you know each time that a website tries to set a cookie.

For more information about cookies (including information on how to turn them off) please visit

2. What personal information we're collecting

a. The information we collect about you will depend on the Talkmobile products and services you use and subscribe to. The information we collect includes, but is not limited to, the following,

b. We will also collect information about how you use our products and services, such as:

3. Using your personal information

a. We may use and analyse your information to:

b. The location information that we use will be your approximate location based on the nearest mobile cell site. As a result, it will change as you move around with your mobile phone.

c. We will store your information for as long as we have to by law. If there is no legal requirement, we will only store your information for as long as we need it.

4. Sharing your personal information

a. We may share information about you with:

b. We will release information if it is reasonable for the purpose of protecting us against fraud, defending our rights or property or to protect the interests of our customers.

c. If we are reorganised or are sold to another organisation, we may transfer any personal information we hold about you to that organisation.

d. We may need to transfer your information to other group companies or service providers in countries outside of the EEA (European Economic Area). This may happen if our servers or suppliers and service providers are based outside of the EEA or if you use our services and products while visiting countries outside the EEA.

e. We may share your information with partner organisations we have chosen carefully so that they might contact you about their products and services.

5. Security

a. We have specialised security teams who are constantly reviewing and improving our measures to protect your personal information from unauthorised access, accidental loss or destruction.

b. If we have a contract with another organisation to provide a service on our behalf, we will make sure they have appropriate security measures and only process your information as we have authorised.

Those organisations will not be entitled to use your personal information for their own purposes. If necessary, our security teams check these organisations to make sure that they are meeting the security requirements we have set.

c. Communications over the internet, such as emails, are not secure unless they have been encrypted.

Your communications may go through a number of countries before being delivered this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

6. Your privacy rights subject access requests

a. The Data Protection Act (DPA) gives you the right to see personal information we hold about you. If you want copies of this information, please send us a written request with the following:

Please send your written request, cheque and proof of identity and address to:

We recommend you send your request by Recorded Delivery but this is not compulsory. Please note that we do not take online payments.

What happens next?

Once we receive your request, along with your cheque and proof of identity, we'll get back to you within 40 days.

b. If you believe we are holding inaccurate information about you, please contact our Help Team (through the 'Contact Us' page on our website) so we can correct it.

c. If you no longer want to receive marketing messages from us, please tell us by contacting our Help Team and you will be 'opted out'. (You can contact our Help Team through the 'Contact Us' page on our website.)

d. If you feel your privacy has been breached by us, then please write to:

or call our Help Team on 0333 304 8064.

Talkmobile Limited is a Limited Liability Company registered in England and Wales under the number 04154716 with registered office located at Avon House, Horizon west, Canal View Road, Newbury, Berkshire, RG14 5XF. Copyright © 2015 Talkmobile Limited

Updated February 2015