Calling service numbers

How 08, 09 and 118 numbers are charged

Telephone numbers starting 08, 09 and 118 are called ‘service numbers’ – if you’ve ever voted for the X Factor you’ll know these numbers are used for TV voting and donating to charity. They also have more practical uses such as contacting banks, travel services and other organisations.

For some additional information, specifically about actual costs please have a quick look below:

084, 087, 09 and 118

Usually numbers beginning with 084 or 087 are general service numbers for contacting businesses or organisations. If a number begins with 09 then they are usually ‘premium rate’ service numbers; whilst those beginning with 118 are directory enquiry numbers.

The cost of calling the above numbers is split into two parts, we’ll try to keep it simple:

  • The access charge: This is what we charge you, per minute for connecting the call. The access charge for Talkmobile is 15p but this is also visible by looking at your bill, checking your plan or calling us free from your Talkmobile phone on 5888 or from a non-Talkmobile phone on 0333 304 8064.
  • The service charge: With the amount set by the organisation you are calling, this represents the rest of the charge. This amount must be communicated by the organisation and you’ve probably seen examples such as ‘’Calls cost 20p per minute, plus your phone company’s access charge’’.

0800 and 0808

Freephone numbers starting 0800 or 0808, which are generally already free from landlines, are also free from mobiles – so you will not be charged to call these numbers from your Talkmobile phone.