Website terms of use

  • When you use you should remember that you do so under the following terms.
  • Different terms apply if you’d like to buy something on the website. You’ll need to read our Buying Online Terms.

Accessing the website

If you’re a UK resident we’re really happy for you to use this website. If you’re not, this isn’t the site for you.

No one is allowed to use our site in a way that is:

  • Illegal
  • Designed to disrupt the operating procedures of a computer (such as spreading a virus)
  • Defamatory, offensive, obscene or menacing
  • Designed to interrupt, damage or affect the normal working of the website
  • Harassing, threatening or otherwise infringing the rights of any person or company (including their right to privacy)
  • Seen by us (in our absolute discretion) as objectionable or inappropriate.

We might take steps to stop you using the site if we think you’re ignoring any of these terms of use.

If you’ve spotted something happening on the site that you think breaches any of these terms please let us know.

Things we’ll do that you should know about

Now and then we may modify or remove content from the website, including these terms, without letting you know. The website is provided on an 'as is' basis, so check the website and these terms regularly to keep up to date with any changes.

We’ll keep an eye on any activity and content to do with the website. If we receive a complaint by another user about your use of the website or that the website is being used in an inappropriate way we may take action. This can include issuing warnings, suspending or terminating service, denying access or removing any content. We can also refuse to process a transaction if we think it appropriate.

What rights are there to using the website?

Much as we’d like to, we can’t guarantee that your use of the website will be error-free. While we try to run the website efficiently, sometimes things happen that we can’t control. If you’re not happy with the website, your only course of action is to stop using it.

We own, or we have a licence to use, all intellectual property rights (such as copyright, image rights and trade marks) in the content on the website. If you want to use any content in a different way than we’ve expressly allowed you’ll need to obtain written permission from the owner of the rights in that content.

You can only view and use the website, content and services for personal, non-commercial purposes and in a way that complies with all these terms.

If we’ve told you that you can pass any content on to third parties, or allow third parties to access it, that’s great. If we haven’t, you can’t do it. Likewise, you mustn’t change, edit, modify, reformat or adapt the website, content or services in any other way. It may sound unfair, but you’re responsible for any misuse of the website even if it’s by another person using your access.

You must also agree to comply with all the laws and regulations that apply to the website and any transactions conducted on or through it.

Third party links aren’t our responsibility

You might find links to other websites or resources on the Talkmobile website. We use these so we can give you an even better service. However, we aren’t responsible for the availability, privacy practice or content of these external websites or resources, and don’t endorse their content. Once you leave our site we can’t help if you suffer any damage, loss or offence caused by the use of external websites or resources.

How we use your personal information

If you want to use some sections of the website, such as the checkout facility, you may need to register. This means giving us some personal information, which must be true and complete. If we ask you to create a username, it must be appropriate and not offensive. If you create a password for any service, you’re responsible for making sure it isn’t used for unauthorised access to the website. If any of the information you give us changes, please let us know. You can do this talking to our Help team on Webchat, or calling us on 0333 304 8064.

We guard your personal information fiercely and make sure we comply with any Data Protection legislation that applies.

We may hold information about you, such as your name, address, date of birth, gender, telephone numbers, email address, bank and credit/debit card information, occupation data, lifestyle information and details of how you use our products and services. We may share this with companies within the Talkmobile Group and if we undergo re-organisation or are sold to a third party, your personal information may be transferred to that third party.

Your personal information may also be held by and used by us for a number of purposes, which might involve third parties. You can find out more about this in our Privacy policy.

What are the limits on our liability?

We supply the website, content and services to you on an 'as is' basis. This means we try to ensure the accuracy of information we place on the website but we can’t guarantee it – that includes any transactions that may be carried out on it. So, please don’t rely entirely on the website for information or assume that our goods and services are suitable for you. It's up to you to check this out.

If you lose any content or material uploaded or transmitted through the website, we can’t take responsibility. Neither are we liable for any loss, of any kind and in any case, connected with using the website or complying with these terms. We don’t intend for these terms to exclude any liability that we are not allowed to exclude by law, neither do these terms limit your rights as a consumer.

If any part of these terms can’t be enforced, that part will be seen as separate from the remaining terms, and not affect their validity and enforceability. The terms will be governed by and interpreted in accordance with English law and you consent to the non-exclusive jurisdiction of the English courts.

Who are we?

Talkmobile Limited, Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN. Registered Company Number 04154716

Copyright © 2024 Talkmobile Limited, Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN. Registered Company Number 04154716