Contact us


Our webchat service is available:

Mon - Fri:8am to 10pm

Sat:9am to 6pm

Sun:10am to 5pm

If there is an adviser available to chat, you'll see the orange 'Chat now' button on the right hand side of this page.

At the end of a live chat conversation you can have a copy of your conversation emailed to you.

If there is no orange 'Chat now' button then it means that all of our advisers are currently busy. If you don’t feel like waiting for an adviser to become available via Webchat you can also contact our Help Team via phone.

All times are British local time.

Call us

If you need any information call us at one of the following numbers:

5888 from your Talkmobile phone (calls are free)

0333 304 8064 from another phone (charges may vary)

0044 333 304 8064 from abroad (charges may vary)

Our customer service team is available over the phone:

Mon - Fri:8am to 8pm

Sat:9am to 6pm

Sun:10am to 5pm

All times are British local time.

Lost or stolen phones

You can contact our Help Team at any time to report that your phone has been lost or stolen. You can call 5888 from another Talkmobile phone or 0333 304 8064 from any other phone (charges vary).

Our emergency team can block your SIM straight away but please bear in mind you’ll be responsible for any charges run up on your phone beforehand.

Once we've made sure no one can use your phone, we'll tell you your phone's unique ID code (called an IMEI). You can use this number to make a crime report at your local police station.

If you have insurance, you can also use it to make a claim. If you find your phone later, just let us know and we’ll unblock your SIM. We can also replace your SIM free of charge and you’ll be able to keep the same number.

Lost or stolen phones

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