Roaming Charges
Charges for using your phone whilst you're abroad
Using your phone abroad is known as 'roaming'
We've divided countries into 7 different zones which have their own price-plans.
If you're calling a non-UK number from the UK, see our international zones and charges
| Roaming Zone 0 charges |
|---|
|
Roaming in Zone 0 is included in all UK plans Countries in Zone 0 Iceland, Ukraine, Isle of Man, Norway, Republic of Ireland |
|
Roaming in zone 0 is included in the UK plan. Inclusive Roaming in zone 0 is subject to the Roaming Fair Use policy set out in talkmobile.co.uk/acceptable-use-policy. Once the Roaming Fair Use Limit threshold has been exceeded you can purchase a Euro Holiday Booster. |
| Roaming Zone 1 charges |
|---|
| Countries in Zone 1
Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus (Excludes Northern Cyprus), Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden. |
|
Roaming in zone 1 is included in the UK plan. Inclusive Roaming in zone 1 is subject to the Roaming Fair Use policy set out in talkmobile.co.uk/acceptable-use-policy. Once the Roaming Fair Use Limit threshold has been exceeded you can purchase a Euro Holiday Booster. Any calls made outside of zone 1 are charged per second with a minimum charge of 30 seconds. Calls and texts are free to receive whilst in a zone 1 country. |
| Roaming Zone 2 charges |
|---|
| Countries in Zone 2
French Guiana, Gibraltar, Guadeloupe, Liechtenstein, Martinique, Reunion, St Pierre & Miquelon, Switzerland |
|
Roaming in zone 2 is included in the UK plan. Inclusive Roaming in zone 2 is subject to the Roaming Fair Use policy set out in talkmobile.co.uk/acceptable-use-policy. Once the Roaming Fair Use Limit threshold has been exceeded you can purchase a Euro Holiday Booster. Out of plan calls made from zone 2 are charged per second with a minimum charge of 30 seconds. Calls and texts are free to receive whilst in a zone 2 country. |
| Roaming Zone 3 charges | Cost |
|---|---|
|
Countries in Zone 3 Azerbaijan, Bosnia & Herzegov, Faroe Islands, Guernsey, Jersey, Macedonia, Montenegro, Serbia. |
|
| Making calls (per minute) | 44p |
| Receiving calls (per minute) | 19p |
| Sending a text (per message) | 25p |
| Receiving a text (per message) | Free |
| Sending an MMS (per message) | 35p per message |
| Data (per MB) | 15p |
Calls made from Zone 3 are charged per minute with a minimum charge of 1 minute. Any calls received whilst in a Zone 3 country are also charged per minute.
| Roaming Zone 4 charges | Cost |
|---|---|
| Countries in Zone 4
Antigua and Barbuda, Australia, Barbados, Canada, Egypt, Hong Kong, India, Japan, Mexico, New Zealand, Singapore, South Africa, Thailand, Turkey (includes Northern Cyprus), United States of America. |
|
| Making calls (per minute) | £1.01 |
| Receiving calls (per minute) | 41p |
| Sending a text (per message) | 35p |
| Receiving a text (per message) | Free |
| Sending an MMS (per message) | 35p |
| Data (per MB) | 10p |
Calls made from Zone 4 are charged per minute with a minimum charge of 1 minute. Any calls received whilst in a Zone 4 country are also charged per minute.
Please note that roaming in the USA (United States of America) has changed – before you travel, read our FAQ to find out what this means for you.
| Roaming Zone 5 charges | Cost |
|---|---|
| Countries in Zone 5
A-B Afghanistan, Albania, Anguilla, Argentina Republic, Armenia, Aruba, Bahamas, Bahrain, Bangladesh, Belarus, Belize, Benin, Bermuda, Bolivia, Bonaire, Sint Eustatius and Saba, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Burkina Faso, Burundi |
|
| C-G
Cambodia, Cameroon, Cape Verde, Cayman Islands, Chile, China, Colombia, Comoros, Democratic Republic of Congo, Congo, Republic, Cook Islands, Costa Rica, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Ethiopia, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana |
|
| H-L
Haiti, Honduras, Indonesia, International, Iraq, Israel, Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, South Korea, Republic of, Kuwait, Kyrgyzstan, Laos P.D.R. , Lesotho, Liberia, Libya |
|
| M-O
Malawi, Malaysia, Maldives, Mali, Mauritania, Mauritius, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Oman |
|
| P-S
Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent & Grenadines, Samoa, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, Sri Lanka, South Sudan, Sudan, Suriname, Swaziland, Syrian Arab Republic |
|
| T-Z
Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Turkmenistan, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe |
|
| Making calls (per minute) | £1.79 |
| Receiving calls (per minute) | 41p |
| Sending a text (per message) | 35p |
| Receiving a text (per message) | Free |
| Sending an MMS (per message) | 50p per message |
| Data (per MB) | £3 |
Calls made from Zone 5 are charged per minute, and there will always be a 1 minute minimum charge for your call. Any calls received whilst in a Zone 5 country are also charged for by the minute from the first minute.
| Roaming Zone 6 charges | Cost |
|---|---|
| Countries in Zone 6
Algeria, Andorra, Angola, Bhutan, Chad, Greenland, Lebanon, Madagascar, Sao Tome & Principe, Tunisia |
|
| Making calls (per minute) | £2 |
| Receiving calls (per minute) | £1 |
| Sending a text (per message) | 35p |
| Receiving a text (per message) | Free |
| Sending an MMS (per message) | 50p |
| Data (per MB) | £7.50 |
Calls made from Zone 6 are charged per minute with a minimum charge of 1 minute. Any calls received whilst in a Zone 6 country are also charged per minute.
Permanent Roamers
Permanent Roamers are subject to a surcharge of £7 per week. For information, see our fair use limit (https://talkmobile.co.uk/acceptable-use-policy).
What is inadvertent roaming?
Inadvertent roaming occurs if your device connects to a network in a different country to the one you are located in. This could happen if you travel near an international border such as that between Turkey and Greece or between North and South Cyprus. It can even occur between the south coast of England and France. Inadvertent roaming can cause roaming charges which are higher than you were expecting.
What to do if you incur unexpected charges from inadvertent roaming
If this happens, please call us on 5888 (0044 333 304 8064 if you’re abroad) to discuss the issue with our care team.
How can I prevent inadvertent roaming?
We’ll send you a message when you connect to a network in another country. If this isn’t the country you’re travelling in, there are a number of steps you can take to prevent yourself from incurring unexpected charges.
- Review your Talkmobile Spend Limit
- Turn data roaming off on your phone. This can usually be done in your mobile network settings. Manually select a network for the destination you are in. More information on how to do this can be found here. Please note, if you manually select a network you will then need to choose again each time you visit a new destination.
Inadvertent roaming in Northern Ireland
To minimise the impact of inadvertent roaming on the border between Northern Ireland and The Republic of Ireland, we’ve made roaming in Ireland available at no extra cost for all customers, up to your fair use limit. If you have any concerns, speak to our care team by calling 5888.