Thinking of leaving us?

Sorry to hear you're thinking of leaving. If you're looking for a great value offer, start an online chat with us or call us on 5888 from your Talkmobile phone or 0333 304 8064 from any other phone.

Switching Information

If you are considering leaving us and you want to know if you would have to pay any Early Termination Charges if you were to switch now, you can request your Switching Information. We’ll then provide you with the information and send you a text message to confirm.

PAC

If you want to change mobile provider and keep your mobile number, you will need to request a Porting Authorisation Code (PAC).  You can request a PAC free of charge which will be valid for 30 days.  If you want to go ahead with the switch, you will have to give your PAC to your new provider. Once you have switched, your mobile number will transfer to your new provider, service with us will terminate and we will stop charging you.  However, please remember not to cancel your direct debit until your final bill is settled.  If you do not give your PAC to your new provider, your service will not switch, and you will continue to be charged.

STAC

If you want to change mobile provider but not keep your mobile number, you will need to request a Service Termination Authorisation Code (STAC).  You can request a STAC  free of charge which will be valid for 30 days. If you want to go ahead with the switch, you will have to give your STAC to your new provider. Once you have switched, your service with us for the mobile number will terminate and we will stop charging you.  However, please remember not to cancel your direct debit until your final bill is settled.  If you do not give your STAC to your new provider, your service will not switch, and you will continue to be charged.

Please note, a STAC will not transfer your mobile number and once a STAC is used you will be unable to get this mobile number back. If you want to keep your mobile number, please request a PAC. 

Cancelling

You can also call us and ask us to terminate your contract. If you are not transferring provider, you will not need a PAC or STAC. We will terminate the mobile number and stop billing you for this number.

Please note, when you cancel your account, your mobile number will terminate, and you will not be able to get this mobile number back. If you want to keep your mobile number, please request a PAC.

Next steps

Give us a quick call

Find out more about our exclusive offers for existing customers by calling us from your Talkmobile phone on 5888 (calls are free) or from another phone on 0333 304 8064 (charges may vary).

Log into My Account

Log into My Account and have a look at your current usage. If you need to increase your allowances or upgrade your phone then give us a call or start a chat via the orange “Chat now” button. For PAC/STAC or INFO go to the My PAC/STAC page when you are logged in.

Send an SMS

For Switching Information, text INFO and the last 2 digits of your security PIN to 85075. For PAC, text PAC and the last 2 digits of your security PIN to 65075. For STAC, text STAC and the last 2 digits of your security PIN to 75075. But before you use one of the codes, please get in touch to find out more about our exclusive offers for existing customers, either by giving us a call from your Talkmobile phone on 5888 (calls are free) or by starting a chat via the orange “Chat now” button on the right hand side of this page.

Chat to us online now

Our advisors will be happy to discuss your needs and can let you know more about our exclusive offers for existing customers. When available, click on the orange 'chat now' button on the right hand side of this page.