Thinking of leaving us?

Sorry to hear you're thinking of leaving. If you're looking for a great value offer, start an online chat with us or call us on 5888 from your Talkmobile phone or 0333 304 8064 from any other phone.

Switching Information

If you are considering leaving us and you want to know if you would have to pay any Early Termination Charges if you were to switch now, you can request your Switching Information. We’ll then provide you with the information and send you a text message to confirm.

PAC

If you want to change mobile provider and keep your mobile number, you will need to request a Porting Authorisation Code (PAC).  You can request a PAC free of charge which will be valid for 30 days.  If you want to go ahead with the switch, you will have to give your PAC to your new provider. Once you have switched, your mobile number will transfer to your new provider, service with us will terminate and we will stop charging you.  However, please remember not to cancel your direct debit until your final bill is settled.  If you do not give your PAC to your new provider, your service will not switch, and you will continue to be charged.

STAC

If you want to change mobile provider but not keep your mobile number, you will need to request a Service Termination Authorisation Code (STAC).  You can request a STAC  free of charge which will be valid for 30 days. If you want to go ahead with the switch, you will have to give your STAC to your new provider. Once you have switched, your service with us for the mobile number will terminate and we will stop charging you.  However, please remember not to cancel your direct debit until your final bill is settled.  If you do not give your STAC to your new provider, your service will not switch, and you will continue to be charged.

Please note, a STAC will not transfer your mobile number and once a STAC is used you will be unable to get this mobile number back. If you want to keep your mobile number, please request a PAC. 

Cancelling

You can also call us and ask us to terminate your contract. If you are not transferring provider, you will not need a PAC or STAC. We will terminate the mobile number and stop billing you for this number.

Please note, when you cancel your account, your mobile number will terminate, and you will not be able to get this mobile number back. If you want to keep your mobile number, please request a PAC.

Want to switch?

Give us a call

Call us from your Talkmobile phone on 5888 (calls are free) or from another phone on 0333 304 8064 (charges may vary).

My Account

Log into My Account and go to the My PAC/STAC page.

Text to switch

  • For PAC, text PAC to 65075
  • For STAC, text STAC to 75075
  • For Switching Information, text INFO to 85075

Chat to us online

You can chat to us via webchat. If there is an advisor available to chat, you'll see the orange 'chat now' button on the right hand side of this page.