Calling service numbers

From 1 July 2015, Ofcom changed the way in which service numbers are charged. These changes will happen automatically, so you won’t need to do anything. Our access charge could increase your monthly bill by more than 10%, based on your current usage. Please continue reading for details on what these changes are and how they’ll affect you.

We hope you decide to stay with us, but if these changes have increased your monthly bill by more than 10%, you can end your agreement without charge. If you decide to do this, please write to us before 28 June 2015 at Talkmobile Limited, Avon House, Horizon West, Canal View Road, Newbury, Berkshire RG14 5XF, we’ll review your usage to determine whether there’s more than a 10% change.

Changes to the way 08, 09 and 118 are charged

Telephone numbers starting 08, 09 and 118 are called service numbers. You might use them to call your bank, travel services, Government departments, or even to vote on TV shows.

From 1 July 2015, the regulator Ofcom is changing the way these numbers are charged. These changes are designed to make the cost of calls clearer, and are being communicated through a campaign called UK Calling.

084, 087, 09 and 118 numbers

Numbers beginning 084 and 087 are general service numbers for contacting organisations.

Those beginning 09 are 'premium rate' service numbers; while those beginning 118 are directory enquiry numbers.

From 1 July 2015, the cost of calling these numbers will be split into two parts:

By adding together our access charge and the service charge, you'll know exactly how much the call will cost.

0800 and 0808 numbers

Freephone numbers starting 0800 or 0808, which are generally already free from landlines, will be free to call from mobile phones from 1 July 2015. After that date, it’ll be free to call any number starting 0800 or 0808 from your Talkmobile phone.

Find out more

These changes apply to every UK landline and mobile – not just your Talkmobile phone. Visit the UK Calling website to find out more.