All the information you need about bringing over your old number
What date will my old number transfer over to Talkmobile?
Your number will transfer over on the date you selected at checkout. If you didn't choose one then, you can still schedule it here.
What time will my old number transfer over to Talkmobile?
On the day, your number will transfer over between 1pm and midnight.
How long will I lose signal for?
Keep both your old SIM and new Talkmobile SIM with you throughout the day. Once your old SIM stops working, insert your Talkmobile SIM into your phone.
Can I change my port in date?
You can change the date when your number will transfer over up until two days beforehand. Please contact us via the orange chat button on the side of your screen.
How to get a PAC code to transfer my number to Talkmobile?
You can find instructions and all the information you need to transfer your number here.
How do I select the right date for my number to transfer over?
Make sure you allow enough time for your new Talkmobile SIM to arrive before the date you choose. You also need to make sure you are going to be in the UK when your number transfers over.
My texts still look like they are coming from my old number
If you use an iPhone you will need to change the number that is stored for iMessage. You can do that easily by going to settings > phone > my number. Make sure the correct number is showing there. If you use an Android device go to Messages -> Advanced -> Phone Number, then update the phone number stored there.
I'm not receiving calls or SMS from some numbers.
Please contact us via the orange chat button on the side of your screen.
Got a question that isn't covered above? Visit our full Help section
